Acson Wall Mounted Air Conditioner Promotion
Terms and Conditions for Acson Malaysia
February 2023 Wall Mount Purchase Promotion
General
1.0) The following terms and conditions govern the February 2023 Wall Mount Promotion that is made available by Acson Malaysia Sales & Service Sdn Bhd (the “Acson Malaysia”, “we”, “our” or “us”). These Terms and Conditions represent the whole agreement and understanding between Acson Malaysia and the individual or entity who participate the promotion (“participant” or “you”).
1.1) Acson Malaysia reserves the right, in its sole discretion, to change or modify these Terms and Conditions at any time, with or without notice. You are responsible for periodically reading this document to review the then-current terms and conditions to which you are bound.
Promotion Mechanism & Period
2.0) Customer that purchase any AVO Inverter, AVO Non-Inverter and AVORY Premium wall mounted units from our Acson Online Store, Acson Official Lazada and Shopee store will be eligible for this free cleaning service promotion. Not applicable for shop or Acson authorized dealer purchases.
Eligible Products are:
2.1) The promotion will run from 01 February 2023 – 28 February 2023, whereby any purchases made thereafter shall not be entitled for the promotion.
2.2) Eligibility
i) The free cleaning service is only applicable for West Malaysia (Main City/Town). Other areas that are not included in the service range will be compensated free gift equivalent value of the cleaning service. We reserve the right to substitute any vouchers or free gift without giving notice.
2.3) The Free Cleaning service validity period is 3 months. The due date for customers to claim the free cleaning service is 31May 2023.
2.4) No cleaning service will be provided during Public Holidays.
Service Appointment
3.1) Free cleaning service appointment
i) After customer have successfully confirmed the order, Acson service team will proceed to contact customer by 28/02/2023 to book an available time for the free cleaning service.
3.2) Acson service team will then check the customer service location availability, then arrange the free cleaning service. If customer is not entitled for the free service due to location issue, Acson team will then inform the customer regarding on compensated free gift to replace the free cleaning service.
3.2) Service time and date is based on our authorize service provider availability. The cleaning service will require a prior 7 days booking time.
3.3) Customer can only reschedule service once. The rescheduled service cannot be cancelled and must be a minimum of 24 hours from the current time.
Service Package
4.1) One Free Cleaning service is applicable to any brand residential wall mounted unit, for indoor and outdoor unit with any horsepower
4.2) Both indoor and outdoor unit must be cleaned together for the same unit and cannot be done separately on two different types of wall mount
4.3) The Indoor + Outdoor cleaning service package includes:
i) High temperature steam sterilization of indoor coil
ii) Deep pressurized cleaning for indoor coil and drainage system
iii) Use eco-friendly (non-toxic cleaning agent) for indoor coil
iv) High pressurized cleaning for outdoor coil
v) Cleaning of indoor blower & drain pan
Service/Warranty Policy
5.1) In the event where Acson authorized service provider is unable to proceed with the cleaning service at the provided address located within a high rise building, or being denied access to air conditioner unit due to unit placement, such as bars/ frames blocking the air conditioning unit, customer shall be responsible to resolve such issues with the building owner. If the customer fails to resolve the issues or if Acson is unable to proceed with the cleaning within the validity period not due to the fault of Acson, Acson shall at its absolute discretion be entitled to cancel the cleaning service.
5.2) Workmanship not cover if defect due to site issue / mishandling by user
Personal Information
To be eligible for free cleaning service promotion, you are acknowledgeable and agreeable to the collection, retention, usage and distribution of the personal information (including but not limited to name, NRIC number, telephone number and address) in order to process and contact you regarding the promotion and for the purpose set out herein.
6.1) Details which consist of personal data provided by participants may be used by Acson Malaysia for the following purposes: a) The operations and process in this free cleaning service promotion; b) The arrangement of cleaning service; c) Updating our records about customer; d) Market research and statistical analysis and surveys with the aim of improving Acson Malaysia products and services; and e) For any purposes required by law or regulation.
